96cvip Privacy Policy

 Last Updated: 1 July 2026  |  Effective Date: 1 July 2026  |  Version 1.0

1. Introduction

This Privacy Policy (the "Policy") describes how 96cvip (the "Platform", "we", "us", or "our"), operator of the online casino and sports betting website at https://96cvip.club, collects, processes, stores, and protects the personal data of individuals who visit or register on the platform (each a "Player" or "you").

By registering an account, accessing the platform, or using any of our services, you acknowledge that you have read, understood, and consent to the data practices described in this Policy. If you do not agree with any part of this Policy, you must discontinue your use of the 96cvip platform immediately.

This Policy should be read in conjunction with the 96cvip Terms and Conditions and the Responsible Gaming Policy, both of which are incorporated by reference. Together, these documents form the complete framework governing your use of the 96cvip platform.

We are committed to maintaining the trust of our players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. Your personal data will never be used in a manner that is incompatible with the purposes set out in this Policy.

2. Personal Data We Collect

2.1 Data You Provide Directly

When you register an account, verify your identity, make a deposit, request a withdrawal, or contact our support team, 96cvip may collect the following categories of personal data:

• Identity data: Full name, date of birth, gender, and copies of government-issued identification documents (e.g., National ID card, passport, driving licence).
• Contact data: Email address, mobile phone number, and residential address.
• Account credentials: Username and hashed password (plain-text passwords are never stored).
• Financial data: Mobile wallet numbers (bKash, Nagad, Rocket, Upay) used for deposits and withdrawals, transaction amounts, and transaction reference numbers.
• Verification documents: Proof of address (e.g., utility bill, bank statement) and proof of payment method ownership where required by our Know Your Customer (KYC) process.
• Communications data: Records of your correspondence with the 96cvip customer support team, including live chat transcripts, email exchanges, and support ticket content.

2.2 Data Collected Automatically

When you access the 96cvip platform, certain technical data is collected automatically through standard web and application technologies:

• Device and technical data: IP address, browser type and version, operating system, device type, screen resolution, and unique device identifiers.
• Usage data: Pages visited, features used, games played, betting history, session duration, click-stream data, and timestamps of key actions.
• Location data: General geographic location derived from your IP address (country and city level only). We do not collect precise GPS location data.
• Cookie and tracking data: Information collected via cookies and similar technologies as described in Section 6 of this Policy.

2.3 Data Received from Third Parties

In limited circumstances, 96cvip may receive data about you from third parties, including:

• Mobile payment processors (bKash, Nagad, Rocket, Upay) for the purpose of confirming successful deposit or withdrawal transactions.
• Identity verification service providers used to assist with KYC compliance checks.
• Fraud detection and anti-money-laundering screening services.

3. How We Use Your Personal Data

96cvip uses the personal data we collect for the following purposes:

Purpose	Data Categories Used
Creating and managing your player account	Identity data, contact data, account credentials
Processing deposits and withdrawals	Financial data, identity data
Verifying your identity (KYC)	Identity data, verification documents
Fraud prevention and anti-money-laundering compliance	Identity data, financial data, device and technical data
Providing customer support	Communications data, account data
Sending account-related notifications	Contact data
Improving platform features and user experience	Usage data, cookie data
Enforcing responsible gaming measures	Usage data, financial data, identity data
Complying with legal and regulatory obligations	All categories as required

We will not use your personal data for any purpose that is materially different from those listed above without first notifying you and, where required, obtaining your consent.

4. Legal Basis for Processing

96cvip processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to perform the contract between you and 96cvip — including account creation, deposit processing, bet settlement, and withdrawal execution.
• Legal obligation: Processing required for 96cvip to comply with applicable legal obligations, including KYC verification and anti-money-laundering obligations.
• Legitimate interests: Processing carried out in pursuit of 96cvip's legitimate business interests, including fraud prevention, platform security, and improvement of the player experience, provided such interests are not overridden by your fundamental rights.
• Consent: Where you have given specific consent for a particular processing activity — for example, receiving promotional communications. You may withdraw consent at any time by contacting support.

5. Sharing Your Personal Data

5.1 Service Providers

96cvip may share your personal data with carefully selected third-party service providers who assist us in operating the platform. These providers are contractually obligated to process your data only on our instructions, to maintain its confidentiality, and to implement appropriate security measures. Categories of service providers include:

• Payment processing partners (bKash, Nagad, Rocket, Upay) for the execution of financial transactions.
• Identity verification and KYC service providers.
• Fraud detection and risk management vendors.
• Game content providers (including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, Spribe, and Habanero) who operate the games available on the platform. These providers may collect limited technical data (such as session tokens and game history) directly through their embedded game clients.
• Customer support platform providers.
• Cloud hosting and data storage providers.

5.2 Legal Disclosures

96cvip may disclose your personal data to law enforcement agencies, courts, regulatory bodies, or other public authorities where we are legally required or permitted to do so. Such disclosures will be made only to the extent strictly necessary and in accordance with applicable law.

5.3 No Sale of Data

96cvip does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your data is not a commodity on this platform.

6. Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They are widely used to make websites function correctly, work more efficiently, and provide information to the site operator. The 96cvip platform uses cookies and similar tracking technologies (including local storage and session storage) to enhance your experience.

6.2 Types of Cookies We Use

• Strictly necessary cookies: Essential for the platform to function. These include session authentication cookies that keep you logged in and security cookies that prevent cross-site request forgery. These cookies cannot be disabled.
• Functional cookies: Remember your preferences and settings, such as your chosen language, preferred game categories, and display preferences.
• Analytics cookies: Help us understand how players interact with the platform — which pages are visited most, where players drop off, and how performance can be improved. Data collected by analytics cookies is aggregated and anonymised.
• Security and fraud-prevention cookies: Used to identify and flag suspicious device behaviour that may indicate fraudulent activity or bot traffic.

6.3 Managing Cookies

You may configure your browser to block or delete cookies at any time. Please note that disabling strictly necessary cookies will impair or prevent your ability to log in and use the 96cvip platform. Instructions for managing cookies are available in the help documentation of your browser (Chrome, Firefox, Safari, Edge, etc.).

7. Data Retention

96cvip retains your personal data for as long as necessary to fulfil the purposes for which it was collected, and in any case for the minimum periods required by applicable law. The following indicative retention periods apply:

• Account and identity data: Retained for the lifetime of your account and for a minimum of five (5) years following account closure, to satisfy legal and regulatory record-keeping obligations.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of the transaction.
• Communications and support records: Retained for three (3) years from the date of last contact.
• Usage and analytics data: Retained in anonymised or aggregated form indefinitely; identifiable usage data is retained for up to twenty-four (24) months.
• KYC verification documents: Retained for five (5) years following account closure or the date of last transaction, whichever is later.

Upon expiry of the applicable retention period, personal data will be securely deleted or irreversibly anonymised so that it can no longer be attributed to you.

8. Your Privacy Rights

As a player on the 96cvip platform, you have the following rights with respect to your personal data:

• Right of access: You may request a copy of the personal data 96cvip holds about you at any time.
• Right to rectification: You may request the correction of inaccurate or incomplete personal data.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations.
• Right to restriction: You may request that processing of your data be restricted in certain circumstances — for example, while a dispute is under review.
• Right to data portability: Where processing is based on your consent or on a contract, you may request a structured, machine-readable copy of the data you have provided to us.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to object: You may object to processing based on legitimate interests where your individual circumstances warrant such an objection.

To exercise any of these rights, please contact the 96cvip data team at [email protected]. We will acknowledge your request within five (5) business days and respond fully within thirty (30) days. In complex cases we may extend this period by a further thirty (30) days with notice to you.

9. Data Security

96cvip implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Hashing of all account passwords using industry-standard cryptographic algorithms (plain-text passwords are never stored).
• Role-based access controls limiting internal staff access to personal data on a strict need-to-know basis.
• Audit logging of all access to sensitive account data by internal personnel.
• Regular security assessments and penetration testing of the platform infrastructure.
• Incident response procedures to detect, contain, and report data breaches within required timeframes.

While 96cvip takes all reasonable measures to protect your data, no internet-based platform can guarantee absolute security. You also play a role in protecting your data: please use a strong, unique password for your account and never share your login credentials with anyone. If you suspect that your account has been compromised, contact our support team immediately.

10. Third-Party Links and Embedded Content

The 96cvip platform may contain links to third-party websites or embed content (such as game clients) from third-party game studios. This Privacy Policy applies only to data collected by the 96cvip platform itself. Third-party websites and embedded services operate under their own privacy policies, which 96cvip does not control and is not responsible for. We encourage you to review the privacy policies of any third-party services you interact with.

11. Children and Minors

The 96cvip platform is strictly intended for adults aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has registered an account or provided personal data on the platform, we will take immediate steps to close the account and securely delete all associated data. If you have reason to believe that a person under the age of 18 has registered on the platform, please notify our support team at [email protected] without delay.

12. Changes to This Privacy Policy

96cvip reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. The date of the most recent revision is always displayed at the top of this page. Where changes are material, we will endeavour to notify registered players via their registered email address or a prominent in-platform notification prior to the changes taking effect. Your continued use of the 96cvip platform following publication of any updated Policy constitutes acceptance of the revised terms. If you do not accept the revised Policy, you must cease using the platform and request account closure.

13. Contact and Data Enquiries

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way 96cvip handles your personal data, please contact our support and data team. All enquiries will be handled promptly and in confidence.

Email: [email protected] (plain text — not a clickable link)

When submitting a data-related request, please include your registered account username and a clear description of your request or concern so that we can identify your data and respond efficiently. We will acknowledge all formal data requests within five (5) business days.